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The responsible person within the meaning of the EU General Data Protection Regulation is:
Lean Competence Partners
69118 Heidelberg, Germany
Telephone: +49 (0) 6221 896 73 92
Fax: +49 (0) 1805-0065344251
Link to the imprint: https://www.leancompetencepartners.com/imprint/
If changes require a participation action on your part (eg consent) or any other individual notification, we will inform you.
1.1 Basic information on data processing and legal basis
We process personal data of users only in compliance with the relevant data protection regulations. This means that users’ data will only be processed if there is a legal permit. That is, especially if the data processing for the provision of our contractual services (eg processing of orders) as well as online services required or required by law, the consent of the user exists, as well as our legitimate interests (ie interest in the analysis, optimization and economic operation and security of our online offer within the meaning of Art. 6 (1) lit. DSGVO, in particular in the range measurement, creation of profiles for advertising and marketing purposes as well as collection of access data and use of third-party services.
2.1 types of processed data:
– Inventory data (e.g., names, addresses).- contact information (e.g., e-mail, phone numbers).- content data (e.g., text input, photographs, videos).- usage data (e.g., websites visited, interest in content, access times).- Meta / communication data (e.g., device information, IP addresses).
2.2 Purpose of processing:
– Provision of the online offer, its functions and contents (for example, appointment request form, appointment booking, newsletter registration)- Answering contact requests and communicating with users.- Safety measures.- Reach Measurement / Marketing
2.3. Used terms
“Personal data” means any information relating to an identified or identifiable natural person (hereinafter the “data subject”); a natural person is considered as identifiable, which can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, to an identification number, to location data, to an online identifier (eg cookie) or to one or more special features, that express the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person. “Processing” means any process performed with or without the aid of automated procedures or any such process associated with personal data. The term goes far and includes virtually every handling of data.”Responsible person” means the natural or legal person, public authority, body or body that decides, alone or in concert with others, on the purposes and means of processing personal data. For further definition of the named and used terminology, such as e.g. “Processing” or “Responsible” we refer to the Art. 4 of the General Data Protection Regulation (GDPR).
2.4. Relevant legal bases
In accordance with Art. 13 GDPR, we inform you about the legal basis of our data processing. Unless the legal basis in the data protection declaration is mentioned, the following applies: The legal basis for obtaining consent is Article 6 (1) lit. a and Art. 7 DSGVO, the legal basis for the processing for the performance of our services and the execution of contractual measures as well as the response to inquiries is Art. 6 (1) lit. b DSGVO, the legal basis for processing in order to fulfill our legal obligations is Art. 6 (1) lit. c DSGVO, and the legal basis for processing in order to safeguard our legitimate interests is Article 6 (1) lit. f DSGVO. In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d DSGVO as legal basis.
3. Security measures
4. Cooperation with contract processors and third parties
4.1. Disclosure of data to third parties and third party providers
If, in the context of our processing, we disclose data to other persons and companies (contract processors or third parties), transmit them to them or otherwise grant access to the data, this will only be done on the basis of a legal permission (eg if a transmission of the data to third parties, as required by payment service providers, pursuant to Art. 6 (1) (b) GDPR to fulfill the contract), you have consented to a legal obligation or based on our legitimate interests (eg the use of agents, webhosters, etc.).If we commission third parties to process data on the basis of a so-called “contract processing contract”, this is done on the basis of Art. 28 GDPR.
4.2. Transfers to third countries
If we process data in a third country (ie outside the European Union (EU) or the European Economic Area (EEA)) or in the context of the use of third party services or disclosure or transmission of data to third parties, this will only be done if it is to fulfill our (pre) contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only in the presence of the special conditions of Art. 44 et seq. DSGVO. That the processing is e.g. on the basis of specific guarantees, such as the officially recognized level of data protection (eg for the US through the Privacy Shield) or compliance with officially recognized special contractual obligations (so-called “standard contractual clauses”).
5. Business-related processing
We process inventory data (e.g., names and addresses as well as user contact information), contract data (e.g., services used, names of contacts, payment information and payment details) to fulfill our contractual obligations and services pursuant to Art. Art. 6 para. 1 lit b. DSGVO and for customer care, marketing, advertising and market research.
5.1 contact When contacting us
(for example, by contact form, e-mail, telephone, appointment request or via social media), the information of the user to process the contact request and their processing in accordance with. Art. 6 para. 1 lit. b) DSGVO processed. User information can be stored in a Customer Relationship Management System (“CRM System”) or comparable request organization.We delete these requests, if these are no longer necessary and in compliance with the legal archiving obligations. The necessity check is carried out regularly every two years.
5.2. Administration, financial accounting, office organization, contact management
We process data in the context of administrative tasks and organization of our business, financial accounting and compliance with legal obligations, such as archiving. In doing so, we process the same data that we process in the course of rendering our contractual services. The processing principles are Art. 6 para. 1 lit. c. DSGVO, Art. 6 para. 1 lit. f. DSGVO. The processing affects customers, prospects, business partners and website visitors. The purpose and interest in processing lies in administration, financial accounting, office organization, data archiving, that is, tasks that serve to maintain our business, perform our duties and provide our services. The deletion of the data in terms of contractual performance and contractual communication corresponds to the information provided in these processing activities. We disclose or transmit data to the financial administration, consultants, such as tax accountants or auditors, and other fee agents and payment service providers. Furthermore, based on our business interests, we store information about suppliers, promoters and other business partners, e.g. for later contact. We generally store this majority of company-related data permanently.
5.3 Business analysis and market research
In order to operate our business economically, to be able to recognize market trends, customer and user requirements, we analyze the data we have on business transactions, contracts, inquiries, etc. We process stock data, communication data, contract data, payment data, usage data, metadata on the basis of Art. 6 para. 1 lit. f. DSGVO, whereby the persons affected include customers, prospects, business partners, visitors and users of the online offer.The analyzes are carried out for the purpose of business analysis, marketing and market research. In doing so, we can display the profiles of the registered users with indications e.g. to consider their purchase transactions. The analyzes serve us to increase the user-friendliness, the optimization of our offer and the business economics. The analyzes are for us alone and will not be disclosed externally unless they are anonymous, aggregated value analyzes.If these analyzes or profiles are personal, they will be deleted or anonymised upon termination of the users, otherwise after two years from the conclusion of the contract. Incidentally, the overall business analyzes and general trend provisions are created anonymously if possible.
The hosting services we use are for the purpose of providing the following services: infrastructure and platform services, computing capacity, storage and database services, security and technical maintenance services we use to operate this online service. Here we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer acc. Art. 6 para. 1 lit. f DSGVO i.V.m. Art. 28 DSGVO (conclusion of contract processing contract).
7. Collect access data and logfiles
We or our hosting provider collect on the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. DSGVO Data on every access to the server on which this service is located (so-called server log files). The access data includes name of the retrieved web page, file, date and time of retrieval, amount of data transferred, message about successful retrieval, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider , Logfile information is stored for security purposes (for example, to investigate abusive or fraudulent activities) for a maximum of seven days and then deleted. Data whose further retention is required for evidential purposes shall be exempted from the cancellation until final clarification of the incident.
8. Cookies and right to object to direct mail
9. Google Analytics
10. Google Maps
11. Google reCAPTCHA
In our website, we use Google reCAPTCHA to check and avoid interactions on our website through automated access, for example through so-called bots. This is a service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereafter referred to as “Google.” Certified under the EU-US Privacy Shield httpss: //www.privacyshield.gov/participant id = a2zt000000001L5AAI & status = Active? guarantees Google that EU data protection standards will be respected even when processing data in the US. Through this service, Google can determine from which website a request is sent and from which IP address you use the so-called reCAPTCHA input box. In addition to your IP address, additional information may be collected by Google, which is necessary for the offer and the guarantee of this service. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the security of our website and in the defense against unwanted, automated access in the form of spam or the like. Google offers below httpss: //policies.google.com/privacy further information on the general handling of your user data.
12. Google fonts
In our website we use Google fonts for displaying external fonts. This is a service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereafter referred to as “Google.” Certified under the EU-US Privacy Shield httpss: //www.privacyshield.gov/participant id = a2zt000000001L5AAI & status = Active? guarantees Google that EU data protection standards will be respected even when processing data in the US. In order to enable the representation of certain writings in our Internet appearance, a connection to the Google server in the USA is set up when calling our Internet appearance. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the optimization and economic operation of our website. Google can determine from which website your request has been sent and to which IP address the presentation of the font is to be transmitted by the connection to Google established when our website is called up. Google offers below httpss: //adssettings.google.com/authenticated httpss: //policies.google.com/privacy Further information, in particular on the possibilities of preventing the use of data.
13. Integration of services and content of third parties
Based on our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. DSGVO), we make use of content or services offered by third-party providers in order to provide their content and services Services, such as Include videos or fonts (collectively referred to as “content”). This always presupposes that the third-party providers of this content perceive the IP address of the users, since they could not send the content to their browser without the IP address. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. Third parties may also use so-called pixel tags (invisible graphics, also referred to as “web beacons”) for statistical or marketing purposes. The “pixel tags” can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may include, but is not limited to, technical information about the browser and operating system, referring web sites, visit time, and other information regarding the use of our online offer.
13.2. Overview of third-party providers
The following presentation provides an overview of third-party providers as well as their contents, as well as links to their data protection statements, which contain further information on the processing of data and, for already mentioned here, contradictory possibilities (so-called opt-out) contain:
Google Fonts See 13
Google Maps See 11
14. Rights of the persons concerned You have the right to ask for confirmation as to whether the data in question is being processed and for information about this data as well as for further information and a copy of the data in accordance with Art. 15 GDPR. You have accordingly. Art. 16 DSGVO the right to demand the completion of the data concerning you or the correction of the incorrect data concerning you. In accordance with Art. 17 GDPR, they have the right to demand that the relevant data be deleted immediately or, alternatively, to require a restriction of the processing of data in accordance with Art. 18 GDPR. You have the right to demand that the data relating to you, which you have provided to us, be obtained in accordance with Art. 20 GDPR and request their transmission to other persons responsible. You have gem. Art. 77 DSGVO the right to file a complaint with the competent supervisory authority: Country Commissioner for Data Protection and Freedom of InformationNorth Rhine-WestphaliaPO Box 20 04 4440102 Dusseldorf Tel .: 0211 / 38424-0Fax: 0211 / 38424-10E-Mail: email@example.comWeb: http://www.ldi.nrw.de/
15. Right of withdrawal
You have the right to grant consent in accordance with. Art. 7 para. 3 DSGVO with effect for the future.
16. Right to object
You can object to the future processing of your data in accordance with Art. 21 GDPR at any time. The objection may in particular be made against processing for direct marketing purposes.
17. Deletion of data
According to legal requirements in Germany, the storage takes place in particular for 6 years pursuant to § 257 paragraph 1 HGB (trading books, inventories, opening balance sheets, annual accounts, trade letters, accounting documents, etc.) and for 10 years in accordance with § 147 Abs. 1 AO (books, records , Management reports, accounting documents, trade and business letters, documents relevant to taxation, etc.).
Lean Competence Partners
69118 Heidelberg, Germany
Telephone: +49 (0) 6221 896 73 92